1. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Name, address, email address, and telephone number

• Property preferences and requirements

• Identification documents (where legally required)

• Financial information relevant to property sales or rentals

• Messages, enquiries, or forms submitted via our website or in person

Information collected automatically

• Website usage data (e.g., IP address, browser type, pages visited)

• Cookies and similar tracking technologies

Information from third parties

• Credit reference agencies (for rental applications)

• Solicitors, mortgage brokers, and surveyors

• Public property databases and government records

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2. How We Use Your Information

We use your personal data to:

• Provide real estate services, including buying, selling, and renting

• Arrange viewings, valuations, and property visits

• Communicate with you regarding enquiries or ongoing transactions

• Comply with legal and regulatory obligations (e.g., anti-money laundering checks)

• Send marketing communications where you have opted in

• Improve our website, services, and customer experience

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3. Legal Basis for Processing

We process your information under one or more of the following bases:

• Contractual necessity – to provide a service you have requested

• Legal obligation – to comply with property, financial, and compliance laws

• Legitimate interests – to operate and improve our business

• Consent – where you explicitly agree to receive marketing or communications

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4. Sharing Your Information

We may share your personal data with:

• Solicitors, surveyors, and mortgage advisors

• Landlords, tenants, buyers, and sellers involved in a transaction

• Service providers who support our business operations (e.g., IT services)

• Government bodies and regulators when legally required

• Credit check or referencing agencies

We do not sell your data to third parties.

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5. Data Storage and Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure. Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.

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6. Data Retention

We retain your personal data only for the time required by law or for legitimate business purposes, including property transaction records, financial information, and compliance files.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data (where applicable)

• Object to or restrict our processing

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

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8. Cookies

Our website may use cookies to improve functionality and analyse how visitors use the site. You can adjust your browser settings to refuse cookies if you prefer.

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9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

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10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Woodcock and Son

01473 233355